Olympian Ferries

1. NAMED STATUS OF PASSENGERS

According to Community Directive 98/41, it is mandatory, for security reasons, to register the names of passengers on each route and to issue tickets by name. More specifically, it should be written: The passenger’s name, gender: male/female, age: adult/child/infant, and the contact telephone number for the sole purpose of informing him/her in case  of a delay, cancellation or cancellation of the ship’s itinerary . In addition to the above, persons in need of Special Care, should be notified to the issuing agency in order to have a better . Passengers must make seat reservations and ticketing οn time. Children up to 4 years: a zero-fare ticket is mandatory.

2. BOARDING PROCEDURE

Passengers are required to arrive on board half an hour before the scheduled departure time and bring their vehicles to the loading bay 1 hour before departure. The owners of any type of vehicle must comply with the current legislation regarding the transport of vehicles by ships and in accordance with the instructions of the port authority.

3. TRANSPORT OF VEHICLES USING ALTERNATIVE FUELS:

Our ships do not carry electric vehicles for the safety of passengers, crew, etc.

4. DEADLINE FOR ISSUING TICKETS

Tickets must be issued within the pre-determined deadline from the date of booking for which passengers are informed by their travel agent. Otherwise, the reservation is automatically cancelled.

5. OPEN DATE TICKETS

Open date tickets are valid for 1 year from the date of issue. It is necessary before boarding that the original ticket is replaced with a new ticket otherwise if they remain open and the date and time of travel have not been declared they will not be accepted for boarding. In case fares have increased by the date of travel, open date ticket holders must pay the difference.

Open date tickets are not cancelled.

6. PREPAID TICKETS

Our company supports the operation of the prepaid ticket (PTA).

7.  CANCELLATION POLICY

• Cancellation of an open ticket is not allowed
• Tickets are not canceled after the departure of the ship, nor can they be converted into open date tickets.
• From the ticket issuance date up to 24 hours before the scheduled departure time, the tickets are not canceled 100%. can not be open tickets, and the passenger is not refunded.
• From 13 hours up to 7 days before the scheduled departure time, tickets are canceled with a 50% cancellation fee
• From 8 days up to 14 days before the scheduled departure time, tickets are canceled with a 75% cancellation fee
• From 15 days before the scheduled departure time the tickets are canceled 100%.

Tickets are canceled in the above ways as long as the ticket body is returned intact and only by their issuing agency or to the central port agencies. They cannot be canceled over the phone. Those interested must hand over the tickets to the issuing agency or central port agencies. All possible changes, modifications or cancellations of tickets are made only based on the rules of the cancellation policy and without any other charge at the company’s headquarters as well as at the central port agencies

8.  ITINERARY DELAY/CANCELLATION DUE TO ADVERSE WEATHER CONDITIONS

The tickets of the canceled departure are not valid for boarding but should be changed for the next scheduled departure, on which seats are available, by making a replacement ticket. In cases where the route is delayed or cancelled, passengers are requested to contact the port offices of the company to be informed about the new departure time of the ship. After the departure of the ship, the tickets are not cancelled, they are not converted to an open date, and the date cannot be changed.

9.  LOSS OF TICKET

In case of loss of the ticket, in order to be able to travel the passenger will have to buy a new ticket. He must then report the loss in writing stating the date of travel, the route, the number of the lost ticket, the number of the new ticket purchased and a photocopy thereof. If the lost ticket is not found in the company’s records to have traveled within one year of the date of travel, the company will issue a ticket for the journey without paying an additional fare. You will find all the details of the lost ticket at one of the company’s head offices.

10.  ITINERARY

The company reserves the right to modify itineraries if necessary, although it will make every effort to keep all its scheduled itineraries.

11.   TICKET CONTROL

In order to avoid inconvenience to passengers, we kindly ask for the correct issuance of passenger and vehicle tickets as well as discount tickets. Finance Officers carry out ticket checks on boarding and during the journey therefore passengers are required to present their tickets and the required trade discount vouchers. In case   that passengers do not bring the relevant discount voucher they have requested, they must pay the difference.

12.   BAGGAGES

The passenger is entitled to carry his hand luggage free of charge. We recommend that luggage does not contain valuables. The company bears no responsibility for their loss.

13.  ACCOMMODATION FOR PETS

For hygiene reasons, pets are not allowed in the bars, restaurants and inside the ship. As long as they are on the move (always with a leash and companion) they must wear a muzzle. Passengers traveling with a pet must always carry its recently updated health record and are responsible for its care, safety and hygiene. The ship provides a special space for their storage. Unaccompanied pets are not accepted.

14.   LOST ITEMS SERVICE

Passengers who have lost or found an item are requested to inform the ship’s Reception during the journey or after disembarking, Olympian Ferries Head Office, Customer Service Department, tel.: 2104100023, e-mail: [email protected]

15. SAFETY

The Officers of the ship, for security reasons, have the possibility, if they deem it necessary, to check the objects carried by the passengers on board. Persons who refuse to comply will be denied entry to the ship and will be reported to the local port authorities. Passengers must present their ticket, passport or identity card or other valid travel documents to authorized ship personnel. The company reserves the right not to allow boarding if the passenger does not have the required travel documents and cannot prove, beyond any doubt, his identity. After boarding, disembarkation is not permitted without the permission of the officers in charge of the ship. In case  that the passenger wishes to cancel his trip after boarding, he must transfer his luggage and his vehicle (if possible) off the ship. In case of transporting a weapon or other dangerous object, please declare it upon boarding.

16. PAYMENT METHODS

We support electronic payments through credit , debit and prepaid cards from VISA, MASTERCARD,
MAESTRO, DINERS, DISCOVER.

17. SECURITY OF TRANSACTION

All payments made using the card are processed through the electronic payment platform of “Nexi
XPay” of Nexi Payments Greece S.A. and users TLS 1.2 encryption protocol encryption with 128-bit
(Secure Sockets Layer – SSL). Encryption is a way of coding the information until its recipient, who will
be able to decorade it using the appropriate key.

Last update: 10/03/2025
Source: https://www.olympianferries.gr/en/node/45