Moby Lines

GENERAL TERMS OF TRANSPORTATION

The following general terms of transportation are available at all ticket desks, Moby S.p.A. company offices, Moby Lines Europe GmbH, and travel agencies. The term “passenger” designates any person transported in accordance with the present general terms of passenger and vehicle transportation. The passenger is asked to observe the transport company’s and the ship commander’s Italian and foreign regulations and orders (both those of the contractual transport company and the transport company actually carrying out the transport).

The term “transport company” and/or “carrier” refers to the company Moby S.p.A. with a registered office in Via Larga 26, 20122 Milano, Italy, or to the company carrying out the transport. Moby S.p.A. expressly reserves the right to assign the transportation job to other ships belonging to our company or to other Western European shipping companies, even after the signing of the contract. If the contractual company does not carry out the transport, the company carrying out the transport assumes responsibility for the transportation pursuant to Article 1681 cod. civ. [Italian Civil Code] and the European Regulation CE/392/2009. Therefore, the passenger also has the right to proceed against the latter.

Further, in case of complaints concerning the contractual company or the company carrying out the transport, the passenger may contact Moby S.p.A. Complaints will not be taken into account if Moby S.p.A. Milano or Moby Lines Europe, Wiesbaden, has not received them within 30 days after the date of departure (by ship).

1. TRANSPORT REGULATIONS

The purpose of the contract consists in the transport of natural persons and luggage carried along, regulated by these General Terms of Transportation, by Article 396ff of the Italian shipping right as well as, from December 31st, 2012, by the European Regulation CE/392/2009. A summary of the requirements of this regulation about passengers’ rights can be withdrawn on mobylines.com and is available at the check-in counters.

The transport of vehicles carried along is regulated by the Italian law of carrying objects on the sea (Art. 419ff of Italian shipping right) as well as by the General Terms of Transportation Regulations given hereby. The information about the rights of passengers referring to the regulation UE/1177/2010 is available on board the ships as well as at check-in counters.

Following Art. 19,6 of the European Regulation UE/1177/2010, the minimal value foreseen for financial compensation is 6 (six) €. Below this amount, no compensation is granted.

The name of the ship conducting the transportation serves merely as a vague point of reference, since the transport company may use another ship or a ship from another transport company. The transport company does not assume liability for losses that passengers have to sustain due to delay or cancellation of the transportation, events that are caused randomly, by force majeure, bad weather conditions, strikes, technical faults due to force majeure, or other reasons beyond the company’s scope of influence. The commander is entitled to change the intended course of the ship if events occur that may put the safety of the ship and the passengers at risk.

The published offers and conditions may be subject to changes until the boarding cards are distributed. With regard to liability regulations concerning the transport of passengers, vehicles, and other aspects not included in these general terms and conditions, we explicitly refer to the applicable provisions of the Italian Shipping Code.

Passengers are responsible for their luggage and the items contained therein until the moment of embarkation. The scheduled crossing times are approximated values, and their calculation is based on the distance between two ports and good weather conditions. Published timetables and prices are subject to change. The transport company does not assume liability for delays due to measures taken by port staff. Please take with you a valid brochure containing, among other things, important telephone numbers.

2. VALIDITY OF THE TICKET

• The ticket is issued under a name, is non-transferable, and is valid only for those crossings specified on the ticket.
• The passenger must keep the ticket and present it on request of an officer or a representative of the transport enterprise.
• Should the passenger not be in possession of a valid ticket, twice the regular ticket amount will be charged, and compensation for damages will be claimed.
• Letters of confirmation issued from travel agencies for crossings cannot be accepted.
• For incorrect information on the number of persons, vehicles, etc., the balance is to be paid immediately.
• In case of incorrect information on lengths, widths, and heights given, passengers may be placed on a waiting list and embarkation can be refused.
• By purchasing the ticket, the client must verify their data and ensure that all vehicle-specific data match the vehicle registration.
• Open date tickets cannot be issued.
• For bookings performed in Italy, the Italian travel conditions apply. Moby does not take responsibility for incorrect ticketing.

3. CANCELLATIONS/REIMBURSEMENTS

• Surcharges and other costs will not be refunded.
• Cancellations must be submitted in written form and reconfirmed by MOBY before the intended date of departure (cancellations are also possible on the journey at any travel agency with a Moby ticket sales point).
• Cancellation fees will be invoiced, independent of whether the ticket has been issued or not.

Cancellation Fees:

• Up to 30 days before departure: 10% of the travel price (for BEST OFFER tariffs as well as for PEX rates, 100% for each category marked as BEST OFFER or PEX rate).
• 29 days – 48 hours before departure: 20% of the travel price (for BEST OFFER tariffs as well as for PEX rates, 100% for each category marked as BEST OFFER or PEX rate).
• From 48 hours to 4 hours before departure: 50% of the travel price (for BEST OFFER tariffs as well as for PEX rates, 100% for each category marked as BEST OFFER or PEX rate).
• A later cancellation or a cancellation of a ticket purchased the day of departure or no-show: 100% cancellation fee.

Requests for reimbursement must be made in writing and within 30 days after the date of departure. Reimbursement can be requested only by presenting all original documents at the agency where the ticket was bought. If certified by a travel agency, by MOBY, the responsible port agency, or the purser, it must bear the date, stamp, and signature (for each way).

3A. APPLICATION OF VOUCHERS

In the event of cancellation of a ticket purchased using a voucher previously granted to the passenger, a refund will only be made by issuing a further voucher, which may in turn be used to purchase a new ticket (with the exception of MOBY Card coupons).

4. LOSS OF THE TICKET

The booking or port office must be informed immediately of loss or theft of a ticket. Replacement tickets may only be issued under the following conditions:

• The lost ticket has not been used.
• A reservation has been made.
• The passenger provides proof of identity via passport or identity card.

A processing fee of €10.00 will be charged immediately at the port office for issuing a replacement ticket.

4A. FAILURE TO RECEIVE TICKET IN THE CASE OF ONLINE BOOKINGS (ADDITION TO ARTICLE 4)

If the customer does not receive a valid ticket due to reasons beyond the transport company’s control (e.g., incorrect email address input, internet or mobile connectivity issues, or technical dysfunction of the customer’s device), the booking center must be informed immediately by e-mail at [email protected].

A ticket copy can only be issued if:

• The original ticket has not yet been used.
• A €10.00 processing fee is paid.

5. BOOKING CHANGES

Amendments, if permitted – this refers to insignificant name-changes as well (transfer of ticket excluded) – require a written form. In addition to prob. necessary extra charge for changes in the seasonal period, number of persons or change of vehicles and if it’s not published in the application conditions in another way, the following modification fees are calculated: at bookings without special rate (all destinations): € 10,00. At special rate bookings with destination Corsica: € 10,00 each crossing, with destination Sardinia € 25,00 each crossing. At special rate bookings with destination isle of Elba and from Sardinia to Corsica and vice versa no modifications are permitted. Modifications, if permitted and as long as there’s space available, are possible until 2 hours before departure, however only for dates which are stated in the current Moby timetable. Changes of destination (e.g. Sardinia to Corsica or Corsica to Elba) are not allowed. No change of the ticket price is done (for bookings without special tariffs this starts later than 9 days prior to departure) if due to a change in season the price of the new booking is lower than the originally reserved trip, i.e. the original value of the booking is calculated. For modifications made in Italy the Italian traveling conditions apply. Tickets manually changed and not provided with a MOBY stamp will not be accepted. For partial cancellations (e.g. decrease in the number of persons, cabins, etc.) fees as shown at point 3 will be charged.

6. SPECIAL TARIFFS

Only limited availability and only valid in tariff level Best Price. All prices and offers were valid on given date of December 05th, 2014. Subsequent reductions in price and/or the addition of special tariffs (even for a limited time) during the season by the transport company are possible, but cannot be applied retrospectively or on already existing bookings. The terms of application apply that are announced respectively at the special tariffs on the web site www.mobylines.com.

6A. TARIFFS FOR SARDINIANS

The application is valid only for persons born on Sardinia or who have first residence there, as well as for their minor children. Spouses as well as their minor children living within the same domiciliation may be booked together with the entitled person at Sardinian tariff. Referral proves are necessary and must be presented at embarkation. If these conditions are not obeyed and at embarkation it is noticed that e.g. one person can’t claim for this Sardinian reduction or that documents at embarkation are missing, the Sardinian ticket declines completely and will not be refunded. A purchase of a new ticket at full rate gets necessary. A booking based on reduction for Sardinians in connection with BEST OFFER TARIF will be calculated on 100% cancellation fee. If not all passengers fulfil these conditions, they can’t be reserved on the Sardinian ticket but there must be done two bookings separately.

7. CHECK-IN

Before boarding the ship all passengers and vehicles must check in latest 30 minutes for passengers and 90 minutes for passengers traveling with vehicles. For later presentation we cannot guarantee the transportation. For persons handicapped or with restricted mobility, Art 17 applies.

8. VEHICLES/SPECIAL CHARACTERISTICS

Please obey the specified vehicle categories and indicate while booking your vehicle license plate number. You can find the detailed description in our brochure and on the internet – we ask you to strictly observe them. A) Gas-driven vehicles must be registered extra with booking and embarkation. B) Vehicle’s alarm systems and anti-theft devices must be switched off on the ship. The driver is responsible that the hand brake is adducted, a gear is shifted, the lights are switched off and the vehicle is locked. C) Delivery trucks and transport vehicles (more than 6m length), trucks and empty or charged vehicles of all kinds that are foreseen for the transport of goods as well as vehicles for more than 1500 kg load are not regarded as special vehicles but as freight vehicles. They must be booked separately (see point 25). At supplying information about length, width, and height, we require the overall dimensions of the particular vehicles including all installations plus probable rear- and roof-carriers. In case of wrong information and/or non-compliance with the regulations, the carrier can cancel the ticket and automatically set it onto a waiting list. The corresponding difference in price plus 50,00 € fee is collected, even for a probably already used going-out crossing. A transport can be refused in case of a not confirmed waiting list. Trucks, delivery trucks (longer than 6 m) and vehicles with more than 1500 kg of burden are not considered as special vehicles but as freight vehicles. Those must be booked separately. Bicycles can be carried – please consider the description on page 7 and in the appropriate price lists. With reference to Article 412 and 435 of the Italian Merchant Shipping Act, possible vehicle damages or other events originating from our ships must be reported before the debarkation. The passenger must claim the damage to a responsible officer, so that a damage standard form can be filled in and signed. Without this form, a refund is not possible.

9. PETS

Dogs and cats must be inoculated (Inoculation passport necessary). Please observe the entry regulations of the countries. Dogs must be tied on a leash and must carry a muzzle on board. On most ships, special cabins (please book in advance) and kennel areas are available; please ask the staff on board where you can find them. If all these kinds of cabins and kennels are sold out, customers have to stay with the dog in the outdoor area of the ship. Please note: it is not allowed to leave your pets in the car or to stay inside the ship in public areas or restaurants.

10. CARRYING WEAPONS

In accordance with the regulations for sea traffic D.P.R. No. 328 of 15/02/1952 Art. 384, the passenger must hand over all weapons and munitions to the ship commander on embarkation. For persons who carry weapons or munitions due to their profession (registration necessary), entry can only occur for serious reasons and after prior checking with written declaration. The non-adherence to the obligation to inform about weapon transport is punished as an infringement according to the shipping law Art. 1199, Para. 2 if no criminal offence occurs.

11. PASSENGER DETAILS

In accordance with L.D. No. 251 from October 13, 1999, and in connection with EU-Instruction 98/41 from June 18, 1998, and due to anti-terrorism regulations and the ISPS Code, we have to notify our customers of the following: ART. 4 PASSENGERS INFORMATION – Each passenger who requires special help or assistance in emergency situations must immediately inform the transport enterprise of this fact while booking and embarkation. All passengers must provide the following information when making reservations: surname, first name, sex, nationality, age category (baby, child, adult). All changes related to the abovementioned information which may occur between the time of reservation and the crossing must be provided immediately. The personal data will only be used during the foreseen times and in conformity with the EU Instruction. The traveler is liable to observe the entrance regulations of the individual countries, e.g. for journeys to/from Corsica a passport or identity card (even for children) is required. Costs which occur due to missing travel documents will be charged to the passenger. Passengers who need help for embarkation (persons with reduced mobility or wheelchair users) are obliged to contact at least 2 hours before boarding our staff in front of the ship so that appropriate arrangements can be prepared (parking place near the elevators, etc.).

12. CABINS AND COACH SEATS

Passengers with reservations for cabins and coach seats must register at the ship’s reception desk immediately after embarkation. 90 min. after departure, the seats or cabins not seized are passed to passengers who registered in a waiting list at the reception of the ship. Clients have to leave their cabins 1 hour prior to arrival. On board purchased cabins are calculated with an extra charge of 10,00 € to the actual valid tariff.

13. PORT TAXES, LOCAL TAXES, SUPPLEMENTS, AND SURCHARGES

Are included in the price. Surcharges and other costs won’t be refunded. Changes can be made at any time up to the issuing of the ticket.

14. SECURITY AND COSTS ISPS

In compliance with the international code ISPS related to the norms of anti-terrorism, the passengers are informed that security controls for passports, vehicles, and luggage can be done at the port or on board of our vessels. The transport enterprise points out that the costs for ISPS can be increased on behalf of the port authorities also after brochure print. For your safety: during the resting period in the ports, it is recommended to observe a safety distance of 50 meters from the ships.

15. EMBARKATION

After embarkation, you cannot leave the ship, neither people nor vehicles. Please take all items necessary for the crossing out of the vehicle as the garage decks will be closed after departure and access won’t be possible then. The shipping company is not liable for valuables or vehicle equipment. If the ferry has separate passenger entrances, the vehicles may only be driven into/from the garages by the drivers.

16. DECLARATION REGARDING THE VALUE OF THE VEHICLE CARRIED ALONG

It is pointed out that – limited to the direct material damage to the vehicle carried along that occurred during the transportation and due to the fault of the transport enterprise, differing from Art. 423 of the law on shipping – the “Moby” waives the entitlement to the compensation limit of 103,29 €, as long as all other legal and contractual conditions are fulfilled that entitle a claim to compensation for such damage. This will therefore be compensated integrally, without any upper limits. The waiver mentioned above makes the submission of a declaration concerning the value of the vehicle carried along superfluous.

17. PERSONS HANDICAPPED OR WITH RESTRICTED MOBILITY

The carrier accepts reservations for passengers with handicaps or restricted mobility at the same conditions as for all other passengers, yet with regard to the prescriptions contained in the European Regulation UE/1177/2010 (information about the prescriptions in this regulation, see www.mobylines.com). Persons handicapped or with restricted mobility must communicate to the carrier at the state of purchase of the ticket their specific needs for accommodation, e.g., seat, the required service, or the necessity of medical care to carry along, as long as the need or requirement was known at this time. The notification can be given to the agency or the organizer of the voyage where the ticket was purchased.

The carrier supplies the information necessary for embarkation and service aboard to the passenger, including the latest time for the passenger to arrive at the port of departure. In case of necessity, the carrier can demand the accompaniment of a person handicapped or with restricted mobility by another who can give assistance necessary to the person handicapped or with restricted mobility. This accompanist is carried for free. If a person handicapped or with restricted mobility is accompanied by an authorized guide dog, it is accommodated together with the concerned person as long as he has informed the carrier according to national prescriptions valid for the transport of authorized guide dogs on board of passenger ships.

The carrier can refuse a booking, issuing a ticket, or embarkation of a person handicapped or with restricted mobility for the observance of obligations given by international, EC, or national requirements for security, or to observe obligations given by commands of authorities in charge. This also applies if embarkation, debarkation, or safe and realizable transport is impossible due to the ship’s construction, equipment, or the installation of the ports. In such cases, the carrier informs the person handicapped or with restricted mobility about the exact reasons immediately. On demand, these reasons are to be given in written format within five days.

If embarkation is refused despite possessing a booking or ticket and having made the required communication, the passenger and the probable accompanist can choose between compensation and alternative transport, subject to security requirements. The carrier is liable for damages resulting from the loss or damage of mobility aids or any other equipment used by a person handicapped or with restricted mobility if the harm was caused by the fault or negligence of the carrier or the port operator. Fault or negligence of the carrier is assumed in accidents on the high sea. Compensation under Art. 1 corresponds to the value of the equipment at the state of purchase or a probable repair. These prescriptions do not apply in case of the application of Art. 4 of the European regulations (UE) No. 329/2009. The person handicapped or with restricted mobility who needs support at embarkation must inform the carrier at least 48 hours before and must reach the port 90 minutes before departure.

18. TRANSPORTATION OF PREGNANT WOMEN

From the end of the sixth month of a pregnancy without complications, women must produce a medical certificate, issued not earlier than 7 days before departure, confirming that the mother-to-be is fit to travel on a ferry. The certificate must be presented to the Officer of the vessel and, if requested, to the staff on board. In case of complications, the pregnant woman must always obtain a medical certificate, regardless of the month of gestation. However, the Captain can refuse embarkation if he believes that the pregnant woman is not fit to travel.

19. CHILDREN AND YOUNG PEOPLE

Children and young people from the age of 12 up to and including 17 shall be allowed to travel alone if a corresponding permission of a legal guardian has been submitted (the document must be in Italian and comprise a copy of the legal guardian’s ID or passport) or if an adult group leader accepts responsibility. Children under the age of 12 will only be allowed to travel if accompanied by an adult.

For trips to Corsica, minors must present valid identification papers. The transport of children less than 4 years of age is included in the price. However, they do not have the right to a seat or a cabin bed. Children from 4 to 11 years of age may travel at a 50% discount of the passenger rate (without taxes, surcharges).

20. VEHICLE LICENSE PLATE NUMBER

Due to existing security regulations, ferry companies have to inform the port authorities about the vehicle license plate number of each vehicle. Therefore, passengers are obligated to indicate this when booking. If not provided at the time of booking, it can be done during embarkation. This is not necessary for transits to/from Elba at this moment.

21. LOST OBJECTS

If the passenger forgets or loses personal objects on board, they can address themselves to the reception of the ship. If debarkation has already taken place, the passenger can download a standard form from Moby’s homepage and send it filled in by e-mail to [email protected]. The corresponding department will conduct investigations and inform about the result. The shipping company does not provide refunds for objects lost or forgotten on board.

22. MEDICAL CARE

A doctor is on board during our longer crossings and can provide help in case of emergency or sudden illness. However, they are not responsible for passengers who generally require medical care during the journey (see regulations in Art. 17). In such cases, a suitable person must accompany the passenger, and a doctor’s certificate (not older than 48 hours) must be presented upon request.

The carrier can refuse carriage if an appropriate certificate is not presented or if an illness arises before or during embarkation. Passengers who pose a danger to themselves and others, e.g., due to an unregistered illness or being under the influence of alcohol or hallucinogenic substances, may be refused embarkation and/or held liable for any damages caused to the ship, carrier, or third parties.

23. UPDATES

We reserve the right to introduce changes to the general terms of transportation for passengers with or without vehicles, prices, or departure details after the brochure has gone into print and to publish these changes on the internet at www.mobylines.com.

24. GROUPS

Moby issues particular group conditions and rates. These are available upon request.

25. FREIGHT

Trucks, delivery vehicles (longer than 6m), vehicles with more than 1500 kg of burden, empty or loaded vehicles, and any delivery vehicles designated for freight transport are not considered as special vehicles but as freight vehicles. These must be booked separately. Please send your requests by mail to [email protected] or by phone at +39 02 57517461.

26. PROCUREMENT CLAUSE

MOBY Lines Europe GmbH, Klingholzstr.7, 65189 Wiesbaden, Germany, is merely responsible for the procurement of shipments to the transport company MOBY S.p.A. with a registered office at Via Larga 26, 20122 Milano, Italy. The actual contract is between the passenger and the transport company Moby S.p.A. For shipping, only MOBY S.p.A.’s general terms of transportation for the transport of passengers with and without vehicles apply in their respective valid version. MOBY Lines Europe GmbH, Wiesbaden, Germany, assumes responsibility exclusively for the proper receipt and processing of orders. MOBY Lines Europe GmbH, Wiesbaden, is not liable for the execution of the transportation contract.

27. APPLICABLE LAW AND JURISDICTION

The contract for the carriage of passengers, baggage, and accompanying vehicles shall be governed by and interpreted in accordance with Italian law. All disputes arising from the interpretation and/or execution of this contract shall be subject to the exclusive jurisdiction of the court at the carrier’s registered headquarters.

The exclusive place of jurisdiction for all disputes regarding the interpretation and/or implementation of the present contract is the place of jurisdiction of the Company’s seat. Furthermore, in the case of passengers who are considered consumers under current Italian law, the court of the consumer’s main residence or temporary residence will have exclusive jurisdiction if the consumer has their main or temporary residence in a Member State of the European Union.

28. INSURANCE

We recommend a cancellation insurance policy from Hanse Merkur Reiseversicherung AG, which can be booked directly with your ferry ticket or online at mobylines.com.

Moby S.p.A., Via Larga 26, 20122 Milano, Italy
September 2021

Last update: 10/03/2025
Source: https://www.mobylines.com/assistance/general-conditions/