Starlines

General conditions

TERMS AND CONDITIONS OF SALE OF MARITIME TICKETS THROUGH OUR AGENCY

We remind you that passengers and vehicles departing must be equipped with valid documents for expatriation.

In particular, vehicles must be registered to one of the people traveling, alternatively it is necessary to have a proxy from the owner. It is also mandatory to have valid insurance (for countries such as Albania, not covered by some insurances, it is possible to stipulate it on site upon arrival).

It is possible to purchase tickets only for vehicles used for private purposes. In the case of commercial vehicles or vehicles carrying goods, please contact us to find out the booking procedures.

1. MAIN CONDITIONS OF TRANSPORT OF SHIPPING COMPANIES

By purchasing a sea ticket, a transport contract is stipulated between the shipping company (carrier) and the passenger. This contract does not constitute a tourist package and is not subject to the relevant regulations. The party that assumes the obligation of transport is the carrier, as identified on the travel document. Seamed Trading Shipping in this relationship operates as a mere intermediary. Transport is carried out by the carrier according to its general conditions of transport, reported in the relevant brochures and available at our offices or on our website.
( )North Bay Conditions/ Tnit Conditions

These conditions, which provide for specific limitations of liability on the part of the carrier, are deemed to be tacitly accepted by the passenger upon purchase of the ticket.

The carrier undertakes to respect the planned travel program, however, in the event of unforeseen circumstances, by way of example and not limited to, even minor breakdowns, force majeure, staff strike, ship detention for maritime credits, it reserves the right to change the timetables or replace one ship with another even without notice.

In the event of cancellation of a trip due to proven direct liability of the carrier, the carrier will, subject to availability, re-protect passengers and vehicles holding tickets on other companies, or provide a full refund of the unused ticket, without any further obligations on the part of the carrier.

2. ROLE OF SEAMED TRADING SHIPPING

Seamed Trading Shipping srl acts as an intermediary between the customer and the carrier. Seamed Trading Shipping is not a carrier, is not a shipping company, is not a tour operator, does not organize tourist packages.

In the event of incorrect, total or partial non-fulfilment of the transport service, the liability falls solely on the carrier. No liability can be attributed to Seamed Trading Shipping.

3. BOARDING TAXES

Boarding taxes are included in the cost of the ticket. The amount of boarding taxes may be subject to change by the Shipping Companies even without notice. Furthermore, in the event of significant increases in the cost of fuel, payment of a fuel surcharge may be required, even at check-in.

4. DEPARTURE AND ARRIVAL TIMES

Please carefully check, when booking, TIME and DAY of departure and TIME and DAY of arrival. In case of connections with other means of transport, it is always advisable to consider a large margin of time.

The departure and arrival times, as specified in point 1, may be subject to change even without notice.

Seamed Trading Shipping , acting as an intermediary travel agency, is not responsible for any ferry delays.

5. DELIVERY OF TICKETS

Tickets booked online can be collected directly at the ports of departure by presenting the confirmation printout with the booking code that you will receive at the end of the booking procedure, after making the payment. Alternatively, tickets can be collected at our office in Brindisi. In the case of shipping the tickets in original, Seamed Trading Shipping is not responsible for any problems attributable to the person in charge of the shipment.

6. BOARDING FORMALITIES

On the day of departure, it is necessary to present yourself at the boarding offices of the booked shipping company at least two hours before the scheduled departure time for community routes, and three hours before for extra-community routes.

7. CANCELLATIONS, REFUNDS, CHANGES TO BOOKED TICKETS

In the event of cancellations of booked tickets, the penalties provided by the individual Shipping Companies will be applied, which can be found on our website in the section relating to the general conditions of transport in addition to an agency fee of 25.00 Euro. Any requests for cancellation or change of purchased tickets must be forwarded exclusively in written form, before the date for which the ticket was booked, by e-mail ( [email protected] ), and may be examined by our operators during the opening hours of our office.

Changes to purchased tickets can be made, subject to seat availability, by paying an agency fee of Euro 25.00 in addition to any penalties and additional charges imposed by the issuing shipping company.

Failure to show up for boarding will result in the loss of the ticket without the right to any refund.

Auto-translated from Italian

Last update: 24/02/2025
Source: https://starlines.it/en/termini-e-condizioni-starlines/