Sporades Lines

1. TICKETS

The ticket is personal and non-transferable. It is valid only for the seat, route, and date for which it was issued.

According to Presidential Decree 102/2019 (Government Gazette A’ 182), the provisions of Presidential Decree 23/1999 on “Recording of passengers traveling on passenger ships operating routes to or from Greek ports in accordance with Directive 98/41/EC/1998” have been amended.

To facilitate passenger recording, tickets are issued NOMINATIVELY, and must include:
– Full name of the passenger (in writing)
– Gender: Male/Female
– Nationality (e.g., GR)
– Date of birth (Day/Month/Year)
– Additionally, passengers requiring special assistance must notify the ticketing office.

IMPORTANT:

Tickets must be issued within the specified booking deadline, which passengers are informed about by their travel agent. Otherwise, the reservation will be automatically canceled.

It is mandatory to provide an accurate mobile phone number for notifications in case of schedule changes (e.g., due to adverse weather conditions).

Tickets cannot be issued onboard. Passengers must book and issue their tickets in advance to avoid inconvenience.

Children up to 5 years old (up to 4 years & 364 days) must have a zero-fare ticket, provided they are booked and issued together with an adult ticket.

2. FARES / DISCOUNTS

– Children up to 5 years old travel for free.
– Children aged 5-10 years receive a 50% discount on the fare.
– A 50% student discount is available only to students of Greek public universities.

3. CANCELLATIONS

Up to 7 days before departure: Tickets can be canceled without penalty or converted to an open-date ticket or rescheduled.

From 7 days before departure up to 1 hour before departure: A 50% cancellation fee applies, or alternatively, tickets can be converted to an open-date ticket or rescheduled.

From 1 hour before departure up to departure: A 50% cancellation fee applies. Tickets cannot be converted to open-date tickets or rescheduled.
After departure: Tickets cannot be canceled, converted to open-date tickets, or rescheduled.

OPEN-DATE TICKETS

Open-date tickets are not valid for boarding unless the departure date is confirmed and a Boarding Card is issued.

Tickets are valid for one (1) year from the date of conversion or for the duration of the ship’s operation on the specific route.

If a passenger chooses to travel on a date with a higher fare, they must pay the fare difference.

4. LOST TICKET

If a ticket or vehicle transport receipt is lost, the passenger must purchase a new ticket to travel. The lost ticket must be canceled and replaced in time; otherwise, boarding will be denied. Ticket details must be retrieved from the issuing agency.

5. TRAVELING MINORS

Unaccompanied minors under 15 years old are not allowed to travel alone.
Minors aged 15 to 18 years old can travel unaccompanied only under the following conditions:

A Parental Consent Form must be completed by the parent or legal guardian, with a certified signature by a police or port authority or via gov.gr. Forms are available from the company’s Customer Service Department at [email protected] or local port offices.

The minor must carry the original Parental Consent Form and their ID for identity verification at boarding.

The parent or legal guardian bears full responsibility for obtaining and certifying the required documents before departure.

The company is not responsible if boarding is denied due to insufficient documentation by the ship’s officers or port authorities.

6. SCHEDULES

The company will make every effort to adhere to the published schedules, but reserves the right to modify them if necessary.

The duration of the trip refers to the time between departure from the port of origin and arrival at the destination port.

7. DELAYS OR CANCELLATIONS DUE TO FORCE MAJEURE (e.g., ADVERSE WEATHER CONDITIONS)

DELAYED DEPARTURE: Passengers and vehicles can board without changing their tickets.

TRIP CANCELLATION: Tickets for canceled departures cannot be used for boarding. Passengers must exchange them for the next available departure by issuing a new ticket.

8. PASSENGER CONTACT INFORMATION

Passengers must provide an accurate mobile phone number for notifications about schedule changes (e.g., due to bad weather).
For international passengers, the four-digit country code must also be provided.

9. LOST & FOUND SERVICE

Passengers who lose or find an item should immediately report it to the ship’s Reception Desk during the trip and before disembarking.
For inquiries after disembarkation, contact Customer Service at [email protected].

10. LAW 3730 – SMOKING BAN

According to Law 3730 by the Ministry of Health, from July 1, 2009, smoking is prohibited in all indoor public areas and cabins on board.
Passengers may only smoke in designated outdoor deck areas.

11. CUSTOMER SERVICE

For any questions, comments, or feedback, passengers can contact Customer Service via email at [email protected].

Automatically translated from Greek.
Last update: 04/03/2025