Sarris Lines

Buy Tickets

The ticket is individual, non-transferable and valid only for the trip, itinerary and seat issued.

Booking and purchasing tickets can be done in the following ways:

• From Sarris Lines agencies
• Through this website from Web/Mobile with immediate issuance/printing or sending the ticket via email
• From the collaborating General Tourism Offices or Maritime Agencies throughout Greece

It is not permitted to issue a passenger ticket or vehicle transport receipt on board the ship.

Open Date Tickets

Open tickets are not accepted for boarding, as they do not constitute a ticket, but only a promise of transportation. Passengers with open tickets must make a seat reservation and issue a ticket for the specific route they wish to travel in good time. In the event that the fare is higher on the date the passenger wishes to travel, then he must issue a supplementary ticket. In the event that the value of the new fare is lower, the passenger is not entitled to a refund of the difference. Open tickets are valid for 180 days.

Passenger Registration

According to Directive 98/41 of the European Union, as incorporated into Greek law by Presidential Decree 23/1999, as amended and in force, for every passenger ship departing from a Greek port and sailing more than 20 miles from the point of departure, the following information is mandatory recorded: surname, first name or initial, gender, age or indication of age category as well as any information voluntarily provided by the individual, related to any special care or assistance that may be needed. The passenger is obliged, during the electronic reservation and/or issuance of the ticket, to check the accuracy of the information indicated on the ticket (date, time, itinerary, ship, identity details, etc.) and not to accept it in case of incorrect indication. The transfer of the ticket is prohibited without the approval of the carrier or the ticket issuer.

When booking or issuing a ticket online, the passenger is required to provide accurate identification information, a contact telephone number and an e-mail address, for the sole purpose of being informed by the carrier in the event of a delay, cancellation or rescheduling of the ship’s itinerary. In the event that the passenger does not wish to provide contact information, this is recorded in writing by the issuer in the I.S.K.T.E.E.A. system. In the event of an online booking, the passenger fills in his or her contact information in the relevant electronic form.

Fares – Discounts

Passenger tickets and vehicle transport receipts indicate the gross fare, which includes the net fare, third-party charges (fees, reservations) and VAT. The categories of persons entitled to a fare discount are listed in detail in the Ministerial Decree 3324.1/01/13 of 15/7/2013, as amended and in force. The passenger must inform the Minister when making the reservation and before the ticket is issued if he is entitled to a fare discount, by showing the necessary original supporting documents. In case of failure to present the relevant above supporting documents, no fare discount will be granted. Children up to 5 years of age travel free of charge and it is necessary to reserve and issue a ticket with a zero fare.

Boarding Process

The passenger is obliged:

• to arrive at the ship half an hour before the scheduled departure time.
• to bring the vehicle to the loading waiting area 1 hour before departure.
• to show his ticket and the necessary supporting documents in case he has a reduced fare ticket, during boarding and screening and to occupy the corresponding seat or berth (if available) indicated on it.
• not to remain in the vehicle areas. Their drivers are excluded, only during the boarding and disembarkation of vehicles from the ships.

In the case of a person with a disability or reduced mobility, to inform the ticket issuer or the carrier that he/she needs assistance no later than forty-eight (48) hours before the provision of assistance and to be at a predetermined point at a specific time, which does not exceed sixty (60) minutes before the scheduled departure time of the ship. In addition, at the time of booking, to notify the carrier of his/her special needs for accommodation, seating or required services or the need to bring medical equipment with him/her.

In the event that a passenger with a ticket does not arrive on board the ship on time (by the scheduled departure time), he is not entitled to a refund of the ticket price he paid.

Baggage

The passenger is entitled to carry hand luggage weighing up to 50 kg, without paying a separate fare. Persons with reduced mobility are entitled, without paying a separate fare, to carry, in addition to hand luggage, any equipment or aid required for their independent movement, regardless of weight. The company is not responsible for any theft, loss or damage to passengers’ luggage.

If the luggage is handed over for safekeeping and a relevant receipt is issued, the carrier is responsible for any damage or loss of the luggage on board the ship.

Ticket Cancellation or Change

Tickets are only cancelled by the issuing agency, provided that the ticket has not already been modified and cannot be cancelled by telephone. The ticket itself must be delivered to the issuing agency no later than one month from the cancellation request. Depending on the time of cancellation, the following applies:

• In case of cancellation of a reservation less than 24 hours before departure, the ticket amount is not refunded.
• In case of cancellation of a reservation 3 days before departure, 50% of the total ticket amount is refunded.
• In case of cancellation of a reservation 1 week before departure, 75% of the total ticket amount is refunded.
• In case of cancellation of a reservation more than 1 week from the departure date, 100% of the total ticket amount will be refunded.

The above also applies in the case of purchasing a ticket remotely through the website in any way or means and with the condition of Sarris Lines in writing by e-mail. In the document with which the passenger requests the cancellation of his ticket, he will mandatorily indicate the details of the reservation / ticket and the contact details. And in this case, the body of the ticket must be delivered to Sarris Lines within a month of the cancellation request. In the case of purchasing a non-material electronic ticket (e-ticket), the electronic file of the ticket must be attached to the above information email.

Ticket Loss

In case of loss of the ticket or the vehicle transport receipt, in order to travel, the passenger must purchase a new ticket. Provided that the passenger declares the loss in writing, indicating the date of travel, the itinerary, the number of both the lost and the new ticket, and if, after checking the records of Sarris Lines, it appears that the lost ticket was not used and was not replaced within six (6) months from the date of travel, then the passenger is entitled to a new ticket of equal value to the lost one.

Pets

Sarris Lines passenger ships have specially designed areas for the stay of pets brought by passengers during the journey, in which pets must remain for the entire duration of the journey. Exceptionally, small pets are allowed to accompany their owners in the closed passenger areas – lounges, provided that they are transported in special baskets/cages or wear a muzzle and are vaccinated and carry their health booklets. Any damage caused by the animals will be borne by their companions.

Ship Safety

The passenger is obliged:

• to comply with the instructions of the ship’s competent persons relating to the peace, order, cleanliness and safety of the ship.
• to comply with the ship’s regulations, as well as the instructions of the captain or ship’s personnel.
• not to transport explosive, flammable, incendiary and generally dangerous materials.
• not to throw waste in areas of the ship or into the sea
• to place bulky luggage or objects in the special areas so as not to obstruct the passage of passengers in the ship’s aisles.
• not to place luggage or objects on the seats or passenger seats.

Ticket Modification / Ticket Refund

The passenger is entitled to change his ticket, provided that seats are available for the same or another trip up to forty-eight (48) hours before the scheduled departure of the ship. If the value of the new ticket is lower, the passenger is not entitled to a refund of the difference. In the event that the value of the new ticket is higher, then the passenger is obliged to pay the difference.

The return or modification of the ticket by the passenger is made to its issuer or to the shipping agent designated by the carrier per port and authorized in accordance with the applicable provisions to issue passenger tickets and vehicle transport receipts for the specific ship.

Fare Refund Method

For the refund of a percentage or the entire fare, the payment of any compensation, the passenger must deliver the ticket body or the ticket stub to the carrier or the ticket issuer or to the shipping agent designated by the carrier per port.

Complaints – Reports

For any complaint or grievance during the voyage, passengers may address the ship’s officer designated for this purpose and, after the end of the voyage, the ticket issuer or Lefkimmi Lines agencies or the port authorities, in accordance with the provisions of the relevant legislation.

Cases of non-application of passenger requirements

No claim may be based on a delay, interruption, cancellation or modification of a route due to reasons of public order or safety, in particular due to adverse weather conditions, the implementation of provisions of the law or orders of the Competent Authority in general, in particular for the provision of assistance to ships or persons in distress or for any approved modification of the scheduled routes which is related to the servicing of emergency transport needs or the servicing of the public interest.

Customer Service Line

For any clarification, passengers can contact by phone at 2662023200, 2662023323, 6974425596, 2665029280, 2665026796, 6974425596 or with the company’s local agencies within the ports of departure.

Missing Persons Service

In the event that the passenger loses or finds an item, they are asked to contact the Reception or the ship’s bar during the trip or after disembarkation by phone at 2662023323, 6974425596, 2665026796, 6974425596 or the company’s local agencies at the port of destination.

Legal Framework, Competent Courts

According to article 3 of Law 2251/1994 as amended and in force, articles 3 to 4 of the aforementioned law do not apply to contracts for passenger transport services, with the exception of article 3d paragraph 2 and articles 4c and 4f.

The maritime transport contract is governed by Greek law. Any dispute arising from or in connection with this contract is subject to the exclusive jurisdiction of the courts of Corfu.

Last update: 21/02/2025
Source: https://sarrislines.gr/genikoi-oroi-taksidiou/