Frequently Asked Questions

If a strike affects your ferry trip, the ferry company will notify all affected passengers via SMS. If the company informs travel agencies in advance, we will also update you about any schedule changes. If you choose to cancel your ferry tickets instead of rescheduling, please avoid printing them. For tickets that have already been printed, you must send them by post or deliver them in person to the Ferryscanner office to process an official refund.

There are no extra charges for most payment methods. However, additional fees apply when using American Express and Diners Club cards. All other debit and credit cards can be used free of charge.

If you’re running late and might miss your ferry, we recommend going to the port as soon as possible to check if the ferry company can reschedule your ticket for a different departure time or date. Keep in mind that tickets are non-refundable if you miss your scheduled sailing, so your best option is to see if it can be used for a later trip, if permitted by the ferry company.

Visa requirements depend on your nationality and the country you plan to visit. You may need to obtain a visa in advance, depending on the entry regulations at your destination. If you're unsure about the necessary documents, we strongly recommend contacting your local embassy for accurate and up-to-date information to ensure a smooth journey.

Yes, if there are any schedule changes or cancellations, you will receive updates via text or email from either Ferryscanner or your ferry company. To ensure you receive these notifications, please make sure your contact information is accurate when booking.