Frequently Asked Questions

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Manage Your Booking

Cancel Your Booking

Did your plans change? Keep track of how much time is left to cancel your trip.

Request Invoice

Need an invoice instead of a receipt? Request one instantly and get it online.

Convert Your Tickets To Open Dated

Want more travel flexibility? Converting your tickets to open dated means they can be used later with the same ferry company.

Manage Your Booking

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Hi there! How can we help you?

On this page, you can find the answers to our most frequently asked questions.

Type your keyword(s) in the search bar or browse through the listed topics.

If you still can’t find what you’re looking for, get in touch with us directly via chat or by sending an email. Just hit the Contact button below!

However, please keep in mind that if you have an ad blocker enabled on your web browser, the chatbot may not function properly. You can also reach us via WhatsApp, Google Messages, Instagram Direct Message, or Facebook Messenger.

The Ferryscanner Customer Support team is available Monday through Friday from 9:00 to 19:00, and on Saturday & Sunday from 9.00 to 17.30.

We’re always happy to assist past, present, and future ferry passengers.