Hi there! How can we help you?

On this page, you can find the answers to our most frequently asked questions.

Type your keyword(s) in the search bar above or browse through the topics listed below.

If you still can’t find what you’re looking for, get in touch with us directly by sending an email or contacting us via chat. Just hit the button!

Our Customer Support team is available Monday – Friday between 9 a.m. and 5:30 p.m. We’re always happy to help past, present, and future ferry passengers.

\n","protected":false},"excerpt":{"rendered":"

Hi there! How can we help you? On this page, you can find the answers to our most frequently asked questions. Type your keyword(s) in the search bar above or browse through the topics listed below. If you still can’t find what you’re looking for, get in touch with us directly by sending an email […]

\n","protected":false},"template":"Faq Main","format":"standard","categories":[],"lang":"en","children":[{"ID":18409,"post_author":"15","post_date":"2020-05-21 15:34:03","post_date_gmt":"2020-05-21 13:34:03","post_content":"Here you can find the various policies that each ferry company follows when it comes to trip cancellations and booking changes.","post_title":"Cancellations & Changes","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"cancellations-and-changes","to_ping":"","pinged":"","post_modified":"2021-02-22 20:09:51","post_modified_gmt":"2021-02-22 18:09:51","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=18409","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/cancellations-and-changes/","image":"https://cms.ferryscanner.com/media/2020/05/cat-ic-4.svg","template":"Faq Company","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/cancellations-and-changes/","countArticles":4},{"ID":18478,"post_author":"15","post_date":"2020-05-21 18:05:48","post_date_gmt":"2020-05-21 16:05:48","post_content":"

\r\n

\r\n\r\nHere is where you can find detailed information about each ferry company’s various Central Agencies. These are the official offices where you will be able to make changes to your ferry tickets and find out all kinds of crucial information about your trip. Before departing, you booked and received your ferry tickets from Ferryscanner. However, the Central Agencies are physical places that you can go to in-person during your trip to amend your tickets while travelling within your home country or abroad.\r\n\r\nYou may notice that sometimes the Central Agencies are specific offices licensed for the ferry company, and other times they are travel agencies offering various kinds of tickets. Regardless, the addresses on this list will be able to adjust and amend your bookings. Feel free to give them a call beforehand to check their opening hours, especially if time is limited or you are on a small island. It is very helpful to have this kind of detailed information while travelling, because you never know what could happen. Perhaps you are enjoying your holiday so much that you decide you want to extend your trip? Or start island hopping rather than staying in one place? No problem! Head to the nearest Central Agency and they can assist you.\r\n\r\n

\r\n

","post_title":"Central Agencies","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"central-agencies","to_ping":"","pinged":"","post_modified":"2021-01-19 15:11:19","post_modified_gmt":"2021-01-19 13:11:19","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=18478","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/central-agencies/","image":"https://cms.ferryscanner.com/media/2020/05/cat-ic-7.svg","template":"Faq Company","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/central-agencies/","countArticles":42},{"ID":67961,"post_author":"32","post_date":"2020-10-08 05:48:30","post_date_gmt":"2020-10-08 03:48:30","post_content":"","post_title":"Children & Pets","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"children-pets","to_ping":"","pinged":"","post_modified":"2021-02-11 10:30:41","post_modified_gmt":"2021-02-11 08:30:41","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67961","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/children-pets/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/children-pets/","countArticles":4},{"ID":27171,"post_author":"32","post_date":"2020-08-07 09:49:29","post_date_gmt":"2020-08-07 07:49:29","post_content":"Here you can find answers to all of our most commonly asked COVID-19 related questions. Grab your mask, download one of the health forms, and enjoy your trip!","post_title":"COVID-19 Information","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"covid-19-information","to_ping":"","pinged":"","post_modified":"2020-08-07 09:49:29","post_modified_gmt":"2020-08-07 07:49:29","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=27171","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/covid-19-information/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/covid-19-information/","countArticles":4},{"ID":83792,"post_author":"3","post_date":"2020-11-17 10:38:44","post_date_gmt":"2020-11-17 08:38:44","post_content":"","post_title":"Discounts & Special Offers","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"discounts-and-special-offers","to_ping":"","pinged":"","post_modified":"2020-11-17 10:50:53","post_modified_gmt":"2020-11-17 08:50:53","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=83792","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/discounts-and-special-offers/","image":false,"template":"Faq Company","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/discounts-and-special-offers/","countArticles":31},{"ID":67959,"post_author":"32","post_date":"2020-10-08 05:44:07","post_date_gmt":"2020-10-08 03:44:07","post_content":"","post_title":"Force majeure cases, Ferry Strikes & Bad Weather Conditions","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"force-majeure-cases-ferry-strikes-bad-weather-conditions","to_ping":"","pinged":"","post_modified":"2021-01-19 17:50:41","post_modified_gmt":"2021-01-19 15:50:41","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67959","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/force-majeure-cases-ferry-strikes-bad-weather-conditions/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/force-majeure-cases-ferry-strikes-bad-weather-conditions/","countArticles":2},{"ID":67951,"post_author":"32","post_date":"2020-10-08 05:32:35","post_date_gmt":"2020-10-08 03:32:35","post_content":"","post_title":"Luggage and Large Equipment","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"luggage-and-large-equipment","to_ping":"","pinged":"","post_modified":"2020-10-08 06:29:42","post_modified_gmt":"2020-10-08 04:29:42","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67951","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/luggage-and-large-equipment/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/luggage-and-large-equipment/","countArticles":1},{"ID":67955,"post_author":"32","post_date":"2020-10-08 05:34:06","post_date_gmt":"2020-10-08 03:34:06","post_content":"","post_title":"Payment, Privacy and Data Security","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"payment-privacy-and-data-security","to_ping":"","pinged":"","post_modified":"2020-10-08 15:32:15","post_modified_gmt":"2020-10-08 13:32:15","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67955","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/payment-privacy-and-data-security/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/payment-privacy-and-data-security/","countArticles":7},{"ID":67943,"post_author":"32","post_date":"2020-10-08 05:22:02","post_date_gmt":"2020-10-08 03:22:02","post_content":"","post_title":"Travelling By Ferry","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"travelling-by-ferry","to_ping":"","pinged":"","post_modified":"2020-10-08 06:29:03","post_modified_gmt":"2020-10-08 04:29:03","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67943","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/travelling-by-ferry/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/travelling-by-ferry/","countArticles":16},{"ID":67937,"post_author":"32","post_date":"2020-10-08 05:18:00","post_date_gmt":"2020-10-08 03:18:00","post_content":"Here is everything you need to know about getting your ferry tickets, including all the available options and what to do if they get lost before departure.","post_title":"Your Ferry Tickets","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"getting-your-tickets","to_ping":"","pinged":"","post_modified":"2020-10-08 05:28:10","post_modified_gmt":"2020-10-08 03:28:10","post_content_filtered":"","post_parent":17494,"guid":"https://cms.ferryscanner.com/?post_type=faqs&p=67937","menu_order":0,"post_type":"faqs","post_mime_type":"","comment_count":"0","filter":"raw","permanlink":"https://cms.ferryscanner.com/faqs/getting-your-tickets/","image":false,"template":"Faq Category","api_url":"https://cms.ferryscanner.com/wp-json/wp/v2/faqs/faqs/getting-your-tickets/","countArticles":19}],"yoast_meta":{"yoast_wpseo_focuskw":"frequently asked questions","yoast_wpseo_title":"Frequently Asked Questions - Ferryscanner.com","yoast_wpseo_metadesc":"A compilation of the most frequently asked questions by our customers. Check here to see if your question has been answered already. If not, get in touch!","yoast_wpseo_linkdex":"40","yoast_wpseo_metakeywords":"","yoast_wpseo_meta-robots-noindex":"","yoast_wpseo_meta-robots-nofollow":"","yoast_wpseo_meta-robots-adv":"","yoast_wpseo_canonical":"","yoast_wpseo_redirect":"","yoast_wpseo_opengraph-title":"","yoast_wpseo_opengraph-description":"","yoast_wpseo_opengraph-image":"","yoast_wpseo_twitter-title":"","yoast_wpseo_twitter-description":"","yoast_wpseo_twitter-image":""},"languages":[{"active":true,"language_code":"tr","url":"https://cms.ferryscanner.com/tr/faqs/"},{"active":true,"language_code":"se","url":"https://cms.ferryscanner.com/se/faqs/"},{"active":true,"language_code":"ru","url":"https://cms.ferryscanner.com/ru/faqs/"},{"active":true,"language_code":"pt","url":"https://cms.ferryscanner.com/pt/faqs/"},{"active":true,"language_code":"nl","url":"https://cms.ferryscanner.com/nl/faqs/"},{"active":true,"language_code":"it","url":"https://cms.ferryscanner.com/it/faqs/"},{"active":true,"language_code":"fr","url":"https://cms.ferryscanner.com/fr/faqs/"},{"active":true,"language_code":"es","url":"https://cms.ferryscanner.com/es/faqs/"},{"active":true,"language_code":"en","url":"https://cms.ferryscanner.com/faqs/"},{"active":true,"language_code":"el","url":"https://cms.ferryscanner.com/el/faqs/"},{"active":true,"language_code":"de","url":"https://cms.ferryscanner.com/de/faqs/"}],"breadcrump":[{"count":1,"href":"https://www.ferryscanner.com/faqs/","title":"Frequently Asked Questions"}],"retrieveUrl":"","retrieveType":"","image":false,"sidebar":[]}}